Frequently Asked Questions
Everything you need to know about shopping with Orelia.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How should I care for my Orelia jewelry?
To maintain the shine of your pieces, avoid contact with water, perfumes, and lotions. Store them in a cool, dry place, preferably in the provided Orelia pouch.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment payments.
Do you offer a warranty on your products?
Every Orelia piece comes with a 12-month warranty covering manufacturing defects. This does not include accidental damage or general wear and tear.